FAQ`s

Stuck on something?

Call 800.472.5957 to be immediately connected with a person who can help. Or click on Live Chat to be connected through Live Chat with one of our customer care specialists.

How do I start my first order on mymonkeytown.com?

We recommend beginning with our register page. This allows you to set up all your account information before you start shopping. You can also begin shopping and fill out this information at checkout if you prefer.

What is the best way to find the items I need?

There are three ways to find your products.

1. If you are shopping out of one of our catalogs you can enter those item numbers on the Quick Order page. This is the only way to order items out of our sale flyers.
2. Browse through 5,000 of our most popular items in the online catalog. Simply add your items to the shopping cart as you go.
3. All of the items in our product directory can be found though the search function.

I already have a Monkeytown account can I use it on your new website?

Yes! You simply need to register as a new user through the register page and if you have a business account you can use your account number during checkout to be billed. Personal accounts can register the same way and simply checkout with your credit card. The registration process takes around 60 seconds to complete.

When will my order be delivered?

All orders placed with Monkeytown by 4:30 PM Central Time will be delivered the next business day. Some exclusions apply. Orders placed on Friday will be processed for Monday delivery. Call a Monkeytown Customer Care Specialist at 800.472.5957 for details.

Do you have a minimum order?

No.

Are there delivery charges?

No.

What is your return policy?

Unless otherwise noted, you will have 30 days after receipt of product for full credit, refund or replacement. Call a Customer Care Specialist at 800.472.5957 for information.

Do I have to pay with a credit card at mymonkeytown.com?

No. Business credit accounts do not need to pay with a credit card, simply enter your account number at checkout to be billed. To request a business credit account use the request a business credit account form.

Personal accounts do require a credit card when checking out.

Does the online catalog have the same selection as the one I have sent to me in the mail?

The Monkeytown online catalog contains 5,000 of our most popular items in an easy to browse format. An additional 30,000 items are available when you search the site with the search feature.

Items in our sale catalogs and flyers are only available through the quick order page.

How do I sign up to receive a Monkeytown catalog?

You can request current copies of our catalogs through the catalog request page or by calling 800.472.5957.

How do I exempt my account from sales tax?

Step 1: To establish your account as tax exempt please download and complete the Iowa Sales Tax Exemption Certificate and fax the completed form to 800.283.7039

Step 2: On a cover sheet, please include your telephone number and order number if applicable.

Step 3: If an order has been taxed a refund will be generated as soon as our Tax Department verifies your tax exempt information. To contact us with any questions please call 800.472.5957.

Does Monkeytown collect sales tax for my state?

Monkeytown collects sales tax for orders delivered within the state of Iowa.

How do rebates work?

Register your purchase by entering your order number in the form on our rebate center. Visit our rebate center for more information.

Can I place my order by phone or fax?

Yes! Call 800.472.5957 to place an order with a Customer Care Specialist or fax your order to 800.283.7039

Who do I contact if there are problems with my order?

You can reach a Customer Care Specialist at 800.472.5957 between 8 am and 5 pm Central Time Monday though Friday. You can also contact us though our