FAQ`s


Stuck on something?
How do I start my first order on mymonkeytown.com?
When will my order be delivered?
Do you have a minimum order?
Are there delivery charges?
What is your return policy?
Do I have to pay with a credit card at mymonkeytown.com?
How do I sign up to receive a Monkeytown catalog?
How do I exempt my account from sales tax?
Does Monkeytown collect sales tax for my state?
Can I place my order by phone or fax?
Who do I contact if there are problems with my order?

Stuck on something?

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Call 800.472.5957 to be immediately connected with a person who can help. Or click on Live Chat to be connected through Live Chat with one of our customer care specialists.

How do I start my first order on mymonkeytown.com?

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If you have an account with us, you can click on the Login link at the top of any page to login to your account. If you can't remember how to login, contact us by phone or live chat to retrieve your login information. If you have never placed an order with us, click the green Start Here button at the top of the page to login as a guest. You will be asked to create an account during the checkout process.

When will my order be delivered?

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All orders placed with Monkeytown by 4:30 PM Central Time will be delivered the next business day. Some exclusions apply. Orders placed on Thursday and Friday will be processed for Monday delivery. Call a Monkeytown Customer Care Specialist at 800.472.5957 for details.

Do you have a minimum order?

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No.

Are there delivery charges?

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No.

What is your return policy?

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Unless otherwise noted, you will have 30 days after receipt of product for full credit, refund or replacement. Call a Customer Care Specialist at 800.472.5957 for information.

Do I have to pay with a credit card at mymonkeytown.com?

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No. Business credit accounts do not need to pay with a credit card, simply enter your account number at checkout to be billed. To request a business credit account use the request a business credit account form.

Personal accounts do require a credit card when checking out.

How do I sign up to receive a Monkeytown catalog?

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You can request current copies of our catalogs through the catalog request page or by calling 800.472.5957.

How do I exempt my account from sales tax?

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Step 1: To establish your account as tax exempt please download and complete the Iowa Sales Tax Exemption Certificate and fax the completed form to 800.283.7039

Step 2: On a cover sheet, please include your telephone number and order number if applicable.

Step 3: If an order has been taxed a refund will be generated as soon as our Tax Department verifies your tax exempt information. To contact us with any questions please call 800.472.5957.

Does Monkeytown collect sales tax for my state?

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Monkeytown collects sales tax for orders delivered within the state of Iowa.

Can I place my order by phone or fax?

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Yes! Call 800.472.5957 to place an order with a Customer Care Specialist or fax your order to 800.283.7039

Who do I contact if there are problems with my order?

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You can reach a Customer Care Specialist at 800.472.5957 between 8 am and 5 pm Central Time Monday though Friday. You can also contact us though our Live Chat feature during the same hours.


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